Returns and Refunds Policy

At Joela Chic, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

1. Eligibility for Returns
   Products can be returned or exchanged only if they are unused, in their original condition, and with all tags and packaging intact. Returns must be requested within [insert number of days, e.g., 7 or 14] days from the date of delivery.

2. Return Process
   To initiate a return or exchange, please contact our support team with your order details. Our team will guide you through the process and provide instructions for returning the product.

3. Refunds
   As we offer cash on delivery (COD), refunds will be issued in cash at the time of return pickup or delivery, based on the agreed arrangement with our support team.

4. Exclusions
   Products that have been used, washed, altered, or damaged after delivery are not eligible for return or refund. Sale items or special promotions may also have specific terms regarding returns.

5. Damaged or Incorrect Products
   If you receive a damaged or incorrect product, please notify our support team immediately. We will arrange for a replacement or full refund as appropriate.

6. Processing Time
   Once the return is received and inspected, approved refunds or exchanges will be processed promptly. Delivery of replacement products will follow standard shipping timelines.

If you have any questions about this Policy, please contact us at [email protected]